Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for a full refund. 

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in its original packaging.

To start a return, you can contact us at clientservice@maisonmarche.com If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at clientservice@maisonmarche.com

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will then evaluate the issue and make it right.

Exceptions and non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.