We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for store credit only. We are a small business and do not offer refunds.
To be eligible for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in its original packaging.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will then evaluate the issue and make it right.
Exceptions and non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.